I admit it, I'm an evangelist. July 17th, I had my wisdom teeth removed. (Hence my blogging hiatus. That and it being AUGUST.) I am now 3 wisdom teeth lighter and absolutely a fan of my oral surgeon, Dr. Otto Tidwell. The best relationships are built through good experiences. Here's one of mine:
Dr. Tidwell - for the record - doesn't do anything all that out of extraordinary. The man pulls teeth. It's not glamorous. He does however, know his trade, and the key to successful service business relationships. Ladies and gentleman, it is excellent human-to-human CUSTOMER SERVICE. That and the fact that he pulled 3 teeth and I had no pain! None! Good customer service is the best marketing you can buy. It's social, it's a real dialogue, and it's incredibly meaningful.
The office staff was friendly, they were prepared for my visit and gave me more information on my procedure than I knew what to do with. The lighting in the waiting room was lovely. After watching an informational video for patients during my consultation, we chatted. None of this is exceptional. What makes Dr. Tidwell amazing, is that a few days after my procedure, he called me personally, to ask how I was doing and answer any questions. He could have easily had a nurse or receptionist call.
No comments:
Post a Comment